Senior Support Engineer
Full Time • Pittsburgh
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
SENIOR SUPPORT ENGINEER
Position Overview
Essential Job Functions
Technical Services - Customer
Technical Services - Customer
- Perform & manage projects for servers, networks, cloud infrastructure & more
- Engage with client as the “voice of the customer”
- Work closely with service desk team, customers and senior engineers to address on-site support issues related to computer, server, network and other issues
- Provide escalation support to service desk team
- Design, install, troubleshoot, & maintain cloud infrastructure, network, server equipment, & other hardware & software
- Communicate with clients to resolve problems, design infrastructure, assist with growth planning, and provide best practice analysis
- Client IT Security management
- Assist with formulating growth plans & recommend best practices for clients
- Communicate with vendors & 3rd parties for clients
- Perform and oversee software and application development, installation, and upgrades
- Train clients to use hardware, software and other systems
- Configure, maintain, monitor & back up servers & appliances
- Provide technical support for customers - phone, remote and on-site
- Maintain ticketing, time and billing, scheduling and other internal business processes
- Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer
Technical Services & Responsibilities - Internal
- IT support for personnel
- Ticketing and time and billing entries daily
- Attend scheduling/staff meetings as necessary
- Calendar Management - Ensure proper priority is given to projects & service requests
- Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer
Position Requirements
- Good attitude
- Teamwork first ideals
- Minimum 2-year Associate Degree in Computer/IT field
- Minimum 3-5 years’ experience in similar position
- Client-focused with excellent verbal & written communication skills
- Must have experience with Microsoft 365 and Entra ID administration, Windows Server, Microsoft Exchange online
- Candidate will benefit from experience with VMWare, Hyper-V, firewall and networking configuration/administration, performing and managing server, cloud, Microsoft 365 migrations
- Preferred experience with Microsoft Azure, Teams, Cloud Services Administration, Managed Services, Autotask, Datto, Cisco Meraki
- Ability to work in a fast-paced environment
- Registered Vehicle & Valid Driver's License
- Ability to lift 75 lbs., maximum
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required.
This job description is not meant to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. Other duties may be assigned which are not listed. Additionally, when duties and responsibilities of this job change, this job description will be reviewed and updated, subject to changes and business necessity.
What we offer:
- Quarterly bonus and commissions
- Training programs
- Company outings
- Health Insurance (Medical, Dental, Vision)
- 401k & Profit-Sharing Plan
- FSA/Section 125 Plan (Cafeteria Benefits Plan)
- Paid Vacation/PTO/Holiday – 14 days PTO upon hire, increasing over time
- Benefit Conditions: Waiting period may apply
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday, 8am – 5pm
- Remote Flexible 1 day a week
Supplemental pay types:
- Bonus pay
- Commission pay
Compensation: $55,000.00 - $65,000.00 per year
About Ceeva
Ceeva: IT Confidence as a Service
Ceeva brings IT best practices, the best rates, and the best engineers to protect our clients’ best interests.
We aren’t a typical IT services company. Ceeva provides IT leadership and tactical support to organizations with grand missions and limited IT resources, such as non-profits and engineering, construction, and manufacturing companies. Our clients trust us with all their technical needs, including Help Desk, systems configuration, cloud migrations, disaster mitigation, tech training, and preparing for the next big thing in technology – whatever that may be.
Ceeva provides strategic, tactical, and operational IT leadership and IT support under one roof.
Ceeva tailors its services to each client’s environment, investments, and objectives rather than compelling clients to standardize on our preferred products. And since we put cybersecurity and strategic thinking at the core of everything we do, Ceeva has become the “go-to” resource for organizations seeking absolute confidence in the integrity of their technology: today and down the road.
Ceeva is a “people first” organization.
- Awarded one of the “Best Places to Work” in Pittsburgh from the Pittsburgh Business Times
We strongly believe in maintaining a healthy work/life balance. We feel it is essential to mental and physical health and helps to provide exceptional client service.
Our Core Values:
Respect: We value every client and employee, their perspectives, their goals, and their environments, and we remain empathetic to their challenges.
Enthusiasm: We put our souls into our work, showing absolute dedication to quality service and meaningful relationships.
Reliability: In everything we do, we are responsive, prompt, punctual, accurate, communicative, honest, and we take every precaution with our clients’ systems, data, and operations.
Constant Improvement: We continue to evolve and learn –remaining curious and open to new developments, new realities, and new methods to help our clients achieve their goals.
Always remember, we’re talking to humans.
We always speak and behave in a way that embraces the expansive and diverse world of work between business and IT and makes clear our authentic motive to help. We’re careful to avoid robotic tech lingo or at worst dehumanizing language that comes across as cold or unfeeling.
Authentic, never contrived. Life is real enough; it doesn’t need to be exaggerated.
Smart, yet always humble. We are intelligent, cultured, and successful, but never boastful.
Confident, never arrogant. We don’t use fancy words. Speak straightforward, but not didactic.
Helpful, never gimmicky. We are genuinely obsessed with helping people get good jobs,
because we know it makes their world and our world better.
Kind, never snarky or mean-spirited. We want to help in a genuine way. We never judge or demean.
Modern, reflecting the current world of work. We strive to be current, rooting our work in the latest data.
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Company Website: www.ceeva.com
Company Website: www.ceeva.com
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