Technical Support Specialist
Pittsburgh
Technical Support Specialist
Full Time • Pittsburgh
Benefits:
- 401(k)
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
Technical Support Specialist
Duties & Responsibilities:
Duties & Responsibilities:
- Provide technical support for customers - phone, remote and on-site
- Troubleshoot & resolve systems related issues in real time to minimize operational down time
- Set up, install, troubleshoot, and maintain computer and network equipment, cables, operating systems, and other software and hardware
- Train users in proper use of hardware & software
- Configure, maintain, monitor, and back up of servers & appliances
- Work with ticketing, time, and billing systems efficiently and accurately
- Communicate with customers to solve problems and provide best practice analysis
- Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction
- Ticketing and time and billing entries daily
- Attend scheduling/staff meetings as necessary
- Calendar Management - Ensure proper priority is given to projects & service requests
- Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer
Position Requirements:
- Minimum 2-year Associates Degree in Computer/IT field
- Minimum 1-3 years’ experience in a position with similar responsibilities of those required for this position
Must have experience with:
- New user setup – usernames, passwords, hardware setup, email setup, profile setup
- Active Directory administration
- Microsoft 365 administration
- Hardware troubleshooting and break/fix
- Basic network fundamentals – DHCP, DNS, IP Addressing
- Preferred familiarity with Microsoft Windows Server, Microsoft Exchange, Networking and IP address configuration, Microsoft365 administration, Autotask, Datto, Cisco Meraki, Microsoft Azure
- Customer service oriented with great communication skills – verbal and written
- Ability to work in a fast-paced deadline-oriented environment
- A registered vehicle and a valid Driver's License
- Ability to frequently bend/stoop, stand, reach, lift, and sit
- Ability to lift up to 75 lbs
What we offer:
- $45,000 - $55,000
- 401k & Profit Sharing Plan
- Health Insurance (Medical, Dental, Vision)
- FSA/Section 125 Plan
- Paid Vacation/PTO/Holidays
- Quarterly Bonus program for technical staff
- Flexible work from home – 1 day as agreed upon
- Work/life balance focus
- Company Outings
- Opportunity for advancement
Benefit Conditions: Waiting period may apply, only full time employees are applicable
Job Type: Full-time
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Education:
- Associate (Preferred)
Experience:
- Service desk: 2 years (Required)
- Windows: 2 years (Preferred)
Work Location: On-site with 1-day a week remote flexible
Compensation: $45,000.00 - $55,000.00 per year
About Ceeva
Ceeva: IT Confidence as a Service
Ceeva brings IT best practices, the best rates, and the best engineers to protect our clients’ best interests.
We aren’t a typical IT services company. Ceeva provides IT leadership and tactical support to organizations with grand missions and limited IT resources, such as non-profits and engineering, construction, and manufacturing companies. Our clients trust us with all their technical needs, including Help Desk, systems configuration, cloud migrations, disaster mitigation, tech training, and preparing for the next big thing in technology – whatever that may be.
Ceeva provides strategic, tactical, and operational IT leadership and IT support under one roof.
Ceeva tailors its services to each client’s environment, investments, and objectives rather than compelling clients to standardize on our preferred products. And since we put cybersecurity and strategic thinking at the core of everything we do, Ceeva has become the “go-to” resource for organizations seeking absolute confidence in the integrity of their technology: today and down the road.
Ceeva is a “people first” organization.
- Awarded one of the “Best Places to Work” in Pittsburgh from the Pittsburgh Business Times
We strongly believe in maintaining a healthy work/life balance. We feel it is essential to mental and physical health and helps to provide exceptional client service.
Our Core Values:
Respect: We value every client and employee, their perspectives, their goals, and their environments, and we remain empathetic to their challenges.
Enthusiasm: We put our souls into our work, showing absolute dedication to quality service and meaningful relationships.
Reliability: In everything we do, we are responsive, prompt, punctual, accurate, communicative, honest, and we take every precaution with our clients’ systems, data, and operations.
Constant Improvement: We continue to evolve and learn –remaining curious and open to new developments, new realities, and new methods to help our clients achieve their goals.
Always remember, we’re talking to humans.
We always speak and behave in a way that embraces the expansive and diverse world of work between business and IT and makes clear our authentic motive to help. We’re careful to avoid robotic tech lingo or at worst dehumanizing language that comes across as cold or unfeeling.
Authentic, never contrived. Life is real enough; it doesn’t need to be exaggerated.
Smart, yet always humble. We are intelligent, cultured, and successful, but never boastful.
Confident, never arrogant. We don’t use fancy words. Speak straightforward, but not didactic.
Helpful, never gimmicky. We are genuinely obsessed with helping people get good jobs,
because we know it makes their world and our world better.
Kind, never snarky or mean-spirited. We want to help in a genuine way. We never judge or demean.
Modern, reflecting the current world of work. We strive to be current, rooting our work in the latest data.
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Company Website: www.ceeva.com
Company Website: www.ceeva.com
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